Terms and Conditions | Floressentia

Terms of sale

2016 FLORESSENTIA ® . All rights reserved.

Delivery Policies
FLORESSENTIA ® supports shipping for all orders :
– Over $ 100 in Canada
– Over 150 $ in the USA
– Over $ 175 ( outside Canada and US )
FLORESSENTIA ® guarantees you fresh products, therefore expect 2-7 business days for your order delivery.

Returns Policy
1. All products are refundable within 7 business days upon receiving the product.
The returned product must be in good condition and unused. Only products returned in their original packaging in perfect condition will be refunded. Shipping fees are excluded from the refund regarding returned products.
2. Please allow up to 10 business days upon receiving the returned product before refund.
3. No product will be exchanged or refunded due to allergy reasons.
4. Please contact us at info@floressentia.com before sending the products for which you want a refund. We will then give you all the details regarding the product return.
5. The items returned due to quality issue will be inspected before any decision about the refund. Delivery fees will not be refunded if the reason regarding the return is not acceptable.

Product Use
1. FLORESSENTIA® cannot be held responsible for damage caused by misuse of its products. Therefore, it is the customer responsibility to read all instructions of the product, and use the product for the sole purpose of which it was made and designed. Also make sure that the product is used safely.
2. FLORESSENTIA® cannot be held liable for any injury or other damages related to an allergy through the use of its products. Natural ingredients can also cause allergic reactions. We recommend to do a skin test with each new skin care product, for all cosmetics you use. Ideally, the product is applied inside the elbow or wrist for 24 hours without washing. Stop using the product if you experience an allergic reaction.

Payment method
All prices are in Canadian dollars (CAD).
FLORESSENTIA ® offers a secure online payment by credit card (Visa, Mastercard and American Express ) via the PayPal interface. No PayPal account must be created and no fees are charged. You also have the option to pay with your PayPal account if you have one.

Cancellation of orders
No cancellations are accepted if the payment transaction is made.